FAQ

 

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

Do you offer international shipping?

At this time, we only offer shipping within Australia, however we will possibly consider shipping internationally in the future.

What is your return policy?

We offer a 30-day return policy on unused and unopened items. Please contact our customer service for return instructions.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. 

Do you offer discounts or promotions?

Yes! Sign up to our email list to receive exclusive discounts and be the first to know about upcoming sales and promotions. Also spend over $100 to receive free shipping.

 Are your products safe for pets?

Absolutely! We prioritise your pet’s safety and only offer products made from non-toxic, high-quality materials.

Can I change or cancel my order after it’s been placed?

If you need to change or cancel your order, please contact us as soon as possible. We can accommodate changes if the order has not yet been processed.

How do I care for my pet accessories?

Care instructions vary by product. Most items have specific washing or care guidelines listed on their product pages. Be sure to follow these for longevity.

How can I contact customer service?

You can reach our customer service team through our website, via email, or via our social media accounts and we will endeavour to respond within 48hrs.

 

If you have any other questions, feel free to reach out to us! We’re here to help you and your pets.