Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return/exchange, you can contact us at hello@sitsnwiggles.com.au 

When your return/exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted. 

PLEASE NOTE - RETURN POSTAGE IS AT CUSTOMERS EXPENSE.

You can always contact us with any questions at hello@sitsnwiggles.com.au

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom orders (such as special orders or personalised items), and personal care goods (such as paw balm etc). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved for refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that refund will only be given for the item purchased and not shipping charges.

Please remember it can take some time for your bank or credit card company to process. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@sitsnwiggles.com.au